Last Updated: 12/2/2025

Empire State Lifestyle Solutions (“ESLS,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By accessing ESLS’s website or engaging our services, you agree to the terms of this Privacy Policy.

1. INFORMATION WE COLLECT
A. Personal Information You Provide
We may collect the following personal details when you contact us, submit a form, or hire our services:

• Name
• Email address
• Phone number
• Home address (for service delivery)
• Billing or payment information
• Details related to requested services
• Emergency contact information (if applicable)

B. Automatically Collected Information
When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Cookies and similar tracking technologies

C. Sensitive Information
As a concierge service, you may voluntarily share sensitive details such as travel schedules, home access instructions, or family-related information.
ESLS treats all such information with the highest level of confidentiality and uses it only to perform the services you request.
We do not collect or store Social Security numbers, medical information, or financial account numbers beyond standard billing.

2. HOW WE USE YOUR INFORMATION
ESLS may use collected information to:

• Provide, manage, and improve our services
• Schedule appointments and fulfill service requests
• Communicate with you regarding updates, billing, or service confirmations
• Maintain security and fraud prevention
• Improve website functionality and user experience
• Comply with legal obligations

3. HOW WE SHARE YOUR INFORMATION
ESLS does not sell your personal information.
We may share information only with:

• Trusted employees or contractors who assist in fulfilling your requested services
• Third-party vendors who provide business functions (e.g., payment processors, scheduling software)
• Law enforcement if required by law or to protect our rights and safetET

All partners and contractors are required to maintain confidentiality.

4. DATA SECURITY
We use reasonable administrative, technical, and physical safeguards to protect your personal information.
While we strive for maximum security, no online transmission or storage method is 100% secure.
ESLS is committed to continually improving its security practices.

5. DATA RETENTION
We retain personal information only as long as necessary to:

• Fulfill the purposes outlined in this policy
• Maintain accurate service and billing records
• Comply with legal obligations

You may request deletion of your information at any time (see Section 8).

6. COOKIE & TRACKING TECHNOLOGIES
Our website may use cookies to:

• Improve website functionality
• Understand user behavior
• Enhance security

You may disable cookies through your browser settings, though some features may not function correctly.

7. THIRD-PARTY WEBSITES
Our website may contain links to external sites.
 ESLS is not responsible for the privacy practices or content of third-party sites.

8. YOUR PRIVACY RIGHTS
You may request to:

• Access any personal information we have collected
• Correct or update your information
• Delete your data
• Opt-out of marketing communications

To make a request, contact us at:
Empire State Lifestyle Solutions
Email: Edward.Walsh@empirestatelifestylesolutions.com
Phone: 716-417-4130
Requests will be addressed within a reasonable time.

9. CHILDREN'S PRIVACY
ESLS does not knowingly collect information from individuals under 18.
If you believe a minor has provided personal data, please contact us to have it removed.

10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy as needed.
 he “Last Updated” date at the top will reflect the most recent revision.

11. CONTACT US
For questions or concerns about this Privacy Policy, please contact:
Empire State Lifestyle Solutions
Buffalo, NY
Email: Edward.Walsh@empirestatelifestylesolutions.com
Phone: 716-417-4130