ABOUT ESLS
Empire State Lifestyle Solutions is a concierge and lifestyle management company serving Erie and Niagara County. We specialize in helping busy families and women manage the day-to-day responsibilities that keep a home, family, and schedule running smoothly.
While ESLS accepts a wide variety of requests, our specialty lies in detail-oriented support. Organization, planning, and attention to detail are at the core of what we do.
ESLS was founded after recognizing a gap in the local service landscape. There are countless businesses dedicated to performing individual tasks, but very few dedicated to supporting the people responsible for managing them all.
Many of our clients are balancing careers, households, family obligations, appointments, projects, and the ongoing responsibilities that come with a busy life. In many cases, one person naturally becomes responsible for keeping track of the details that keep a household running smoothly. ESLS was created to help share that responsibility.
Our services are designed to be flexible. Some clients work with us on an ongoing basis through lifestyle and home management services, while others rely on us for seasonal home watch services, special projects, organization, errands, or one-time requests. No two clients use ESLS in exactly the same way.
While many service providers specialize in a single task, ESLS was designed to provide support across the many responsibilities involved in managing a home, family, and busy schedule.
At its core, Empire State Lifestyle Solutions is built on a simple belief: the people who spend their time taking care of everything else deserve someone who can help take care of them.
About
EDWARD WALSH
owner/
concierge
Before founding Empire State Lifestyle Solutions, I spent years working in sales and customer-facing roles. While many people are drawn to sales because they enjoy closing deals, I was always more interested in helping people solve problems.
I enjoyed finding ways to save someone money, connecting them with the right resource, negotiating a better outcome, or helping them navigate a challenge they didn't know how to solve on their own. The most rewarding part of my work was never the transaction itself—it was knowing I had made someone's life a little easier.
Over time, I realized I wanted to build a career around that ability.
I was raised primarily by my mother and two sisters, and I believe that experience shaped much of who I am today.
My mother is the strongest person I've ever known. Watching her raise four children, provide for our family on a single income, and manage the endless responsibilities that come with running a household was both inspiring and, at times, difficult to watch. While I admire her tremendously for everything she accomplished, it also showed me how much responsibility often falls on one person's shoulders.
That experience gave me a deep appreciation for the amount of work that happens behind the scenes to keep a home and family running smoothly. It also shaped the way I view support. I believe people deserve help before they become overwhelmed, not after.
Those lessons became a large part of the foundation for Empire State Lifestyle Solutions.
Today, I work with busy families, professionals, and individuals throughout Erie and Niagara County. While ESLS assists with a wide variety of requests, my strengths lie in organization, planning, problem-solving, and managing the details that often fall through the cracks of everyday life.
I believe support should be practical, dependable, and personal. Whether I'm coordinating a project, helping manage a household, researching solutions, or simply handling a responsibility that needs to get done, my goal is always the same: to make life easier for the people who trust me with their time.
For me, ESLS is more than a business.
It's an opportunity to spend every day doing what I enjoy most—helping people.
Home access arrangements are discussed individually with each client based on their preferences and comfort level. Whenever possible, ESLS limits time spent alone inside a client's home and follows any access procedures established by the homeowner.
Do you carry liability insurance?
Empire State Lifestyle Solutions carries liability insurance for added peace of mind.
Clients may request a non-disclosure agreement (NDA) for any reason.
ESLS understands the importance of privacy and is happy to accommodate reasonable confidentiality requests.
Can clients request confidentiality agreements?
Do you work with third-party vendors?
ESLS regularly coordinates with contractors, repair professionals, organizers, landscapers, and other service providers on behalf of clients.
Our role is to simplify communication, scheduling, and follow-through.
Independent third-party vendors are not employees of ESLS and are not vetted or background checked by ESLS.
Can ESLS help me save money on household projects?
ESLS can assist with gathering quotes, comparing options, negotiating pricing, and helping clients make informed decisions before committing to a project or service.
For clients utilizing ongoing lifestyle management services for an average of six or more hours per week, contractor and vendor management is included at no additional cost.
How are purchases and expenses handled?
Client purchases are billed separately alongside the cost of service.
Any significant expenses are discussed and approved in advance.
What forms of payment do you accept?
Additional payment options may become available in the future.
What is your cancellation policy?
Appointments canceled within 24 hours of the scheduled service time may be subject to a minimum charge equal to one hour of service.
What areas do you serve?
Who typically uses concierge services?
Many people discover ESLS while searching for a personal assistant, home organizer, maid service, or butler service, but need broader, relationship-based support.
How do you handle access to my home?
Recurring support is available weekly, biweekly, monthly, or on a custom schedule based on your needs and concierge availability.
- Lifestyle and home management
- Household organization projects
- Errand services
- Appointment scheduling and coordination
- Contractor and vendor management
- Snowbird home watch services
- Home support during moves and life transitions
- One-time household assistance and specialty requests
If you're unsure whether we can help with your specific request, just ask.
What services do you offer?
A personal concierge helps manage the responsibilities that take up your time and mental energy. This may include errands, scheduling, household support, organization projects, vendor coordination, home watch services, and one-time specialty requests.
What does a personal concierge do?
Empire State Lifestyle Solutions (ESLS) is a concierge and lifestyle management company serving Erie and Niagara County. We help busy families, professionals, and individuals manage household responsibilities, errands, projects, and day-to-day tasks so life runs more smoothly.
What is Empire State Lifestyle Solutions?
Frequently asked questions
ESLS can support local businesses with administrative assistance, scheduling, vendor coordination, project management, and other concierge services.
Services provided to businesses must complement existing staff and cannot replace the duties or responsibilities of business employees.
While moving services are not our specialty, we can recommend and coordinate qualified moving companies when appropriate.
Do you offer support for aging parents or family members?
Do you offer emergency or storm-related home services?
There is no such thing as booking too early, especially during peak travel seasons.
Early scheduling helps ensure availability and allows time to coordinate any recurring services or vendor relationships before your departure.
How do I get started?
Most ESLS services are billed at a standard rate of $40 per hour.
Snowbird Home Watch services are priced separately based on the level of oversight and frequency of visits required.
In uncommon situations, certain requests may require custom pricing if billing hourly would not make practical sense. Any alternative pricing is discussed and agreed upon before work begins.
How much do your services cost?
A minimum of 48 hours' notice is preferred for most requests.
Time-sensitive and last-minute requests may still be accommodated based on availability.
If recurring support is requested and no concierge is immediately available, your household will be placed in a queue and contacted as soon as a concierge becomes available for regular service.
- One-time household help
- Short-term personal assistant services
- Seasonal or travel-related needs
There is no required long-term commitment unless agreed upon in advance.
Are your services ongoing or one-time?
What if I need help WITH SOMETHiNG THAT isn’t listed on your website?
If you're not sure whether ESLS can help, the best next step is to reach out. We're happy to discuss your needs and determine whether we're a good fit.
How much notice do you need?
What happens if no concierge is available for recurring lifestyle management services?
What types of requests are not a good fit for ESLS?
When appropriate, ESLS can help identify qualified professionals, coordinate vendors, and manage projects on your behalf.
Is ESLS similar to a butler service?
Can ESLS work with recurring schedules?
Do you work with real estate professionals?
Medical care and specialized caregiving services are not provided.
Do you offer support during moves or life transitions?
Do you work with businesses?
Service in surrounding areas may be available depending on the scope of work and travel requirements.
How far in advance should I book Snowbird Home Watch services?
While ESLS is not a traditional live-in butler service, many clients use us for household support, errands, scheduling, project coordination, and day-to-day assistance similar to what a modern household assistant provides.