ESLS takes privacy, discretion, and security seriously.
Home access arrangements are discussed individually with each client based on their preferences and comfort level. Whenever possible, ESLS limits time spent alone inside a client's home and follows any access procedures established by the homeowner.
Home access arrangements are discussed individually with each client based on their preferences and comfort level. Whenever possible, ESLS limits time spent alone inside a client's home and follows any access procedures established by the homeowner.
Do you carry liability insurance?
Yes.
Empire State Lifestyle Solutions carries liability insurance for added peace of mind.
Empire State Lifestyle Solutions carries liability insurance for added peace of mind.
Yes.
Clients may request a non-disclosure agreement (NDA) for any reason.
ESLS understands the importance of privacy and is happy to accommodate reasonable confidentiality requests.
Clients may request a non-disclosure agreement (NDA) for any reason.
ESLS understands the importance of privacy and is happy to accommodate reasonable confidentiality requests.
Can clients request confidentiality agreements?
Do you work with third-party vendors?
Yes.
ESLS regularly coordinates with contractors, repair professionals, organizers, landscapers, and other service providers on behalf of clients.
Our role is to simplify communication, scheduling, and follow-through.
Independent third-party vendors are not employees of ESLS and are not vetted or background checked by ESLS.
ESLS regularly coordinates with contractors, repair professionals, organizers, landscapers, and other service providers on behalf of clients.
Our role is to simplify communication, scheduling, and follow-through.
Independent third-party vendors are not employees of ESLS and are not vetted or background checked by ESLS.
Can ESLS help me save money on household projects?
Whenever possible, yes.
ESLS can assist with gathering quotes, comparing options, negotiating pricing, and helping clients make informed decisions before committing to a project or service.
For clients utilizing ongoing lifestyle management services for an average of six or more hours per week, contractor and vendor management is included at no additional cost.
ESLS can assist with gathering quotes, comparing options, negotiating pricing, and helping clients make informed decisions before committing to a project or service.
For clients utilizing ongoing lifestyle management services for an average of six or more hours per week, contractor and vendor management is included at no additional cost.
How are purchases and expenses handled?
When a project requires supplies, tickets, groceries, or other purchases, ESLS may make those purchases using a company credit card.
Client purchases are billed separately alongside the cost of service.
Any significant expenses are discussed and approved in advance.
Client purchases are billed separately alongside the cost of service.
Any significant expenses are discussed and approved in advance.
What forms of payment do you accept?
ESLS currently accepts cash, check, and Venmo.
Additional payment options may become available in the future.
Additional payment options may become available in the future.
What is your cancellation policy?
Appointments canceled more than 24 hours in advance may be rescheduled or canceled at no charge.
Appointments canceled within 24 hours of the scheduled service time may be subject to a minimum charge equal to one hour of service.
Appointments canceled within 24 hours of the scheduled service time may be subject to a minimum charge equal to one hour of service.
Most client relationships begin with a simple conversation. We’ll talk through your needs and determine whether ESLS is a good fit—without pressure or obligation.
What areas do you serve?
Who typically uses concierge services?
Our clients are often busy families, working professionals, seasonal residents, caregivers, and individuals looking for reliable household support.
Many people discover ESLS while searching for a personal assistant, home organizer, maid service, or butler service, but need broader, relationship-based support.
Many people discover ESLS while searching for a personal assistant, home organizer, maid service, or butler service, but need broader, relationship-based support.
How do you handle access to my home?
Yes.
Recurring support is available weekly, biweekly, monthly, or on a custom schedule based on your needs and concierge availability.
Recurring support is available weekly, biweekly, monthly, or on a custom schedule based on your needs and concierge availability.
- Lifestyle and home management
- Household organization projects
- Errand services
- Appointment scheduling and coordination
- Contractor and vendor management
- Snowbird home watch services
- Home support during moves and life transitions
- One-time household assistance and specialty requests
If you're unsure whether we can help with your specific request, just ask.
What services do you offer?
A personal concierge helps manage the responsibilities that take up your time and mental energy. This may include errands, scheduling, household support, organization projects, vendor coordination, home watch services, and one-time specialty requests.
What does a personal concierge do?
Empire State Lifestyle Solutions (ESLS) is a concierge and lifestyle management company serving Erie and Niagara County. We help busy families, professionals, and individuals manage household responsibilities, errands, projects, and day-to-day tasks so life runs more smoothly.
What is Empire State Lifestyle Solutions?
Frequently asked questions
Yes.
ESLS can support local businesses with administrative assistance, scheduling, vendor coordination, project management, and other concierge services.
Services provided to businesses must complement existing staff and cannot replace the duties or responsibilities of business employees.
ESLS can support local businesses with administrative assistance, scheduling, vendor coordination, project management, and other concierge services.
Services provided to businesses must complement existing staff and cannot replace the duties or responsibilities of business employees.
Yes. ESLS can assist with planning, organization, vendor coordination, packing support, and general household management during moves and other life transitions.
While moving services are not our specialty, we can recommend and coordinate qualified moving companies when appropriate.
While moving services are not our specialty, we can recommend and coordinate qualified moving companies when appropriate.
Do you offer support for aging parents or family members?
Do you offer emergency or storm-related home services?
As early as possible.
There is no such thing as booking too early, especially during peak travel seasons.
Early scheduling helps ensure availability and allows time to coordinate any recurring services or vendor relationships before your departure.
There is no such thing as booking too early, especially during peak travel seasons.
Early scheduling helps ensure availability and allows time to coordinate any recurring services or vendor relationships before your departure.
For snowbird and home watch clients, optional emergency and storm-related services are available during severe weather events, including additional property checks and timely updates.
How do I get started?
Most ESLS services are billed at a standard rate of $40 per hour.
Snowbird Home Watch services are priced separately based on the level of oversight and frequency of visits required.
In uncommon situations, certain requests may require custom pricing if billing hourly would not make practical sense. Any alternative pricing is discussed and agreed upon before work begins.
How much do your services cost?
Whenever possible, ESLS requests at least one week's notice to minimize scheduling conflicts.
A minimum of 48 hours' notice is preferred for most requests.
Time-sensitive and last-minute requests may still be accommodated based on availability.
A minimum of 48 hours' notice is preferred for most requests.
Time-sensitive and last-minute requests may still be accommodated based on availability.
ESLS works to match clients with a concierge whose schedule aligns with their needs.
If recurring support is requested and no concierge is immediately available, your household will be placed in a queue and contacted as soon as a concierge becomes available for regular service.
If recurring support is requested and no concierge is immediately available, your household will be placed in a queue and contacted as soon as a concierge becomes available for regular service.
Both. Some clients use ESLS for ongoing home management, while others reach out for:
There is no required long-term commitment unless agreed upon in advance.
- One-time household help
- Short-term personal assistant services
- Seasonal or travel-related needs
There is no required long-term commitment unless agreed upon in advance.
Are your services ongoing or one-time?
What if I need help WITH SOMETHiNG THAT isn’t listed on your website?
Many clients come to us with requests that don't fit neatly into a specific category.
If you're not sure whether ESLS can help, the best next step is to reach out. We're happy to discuss your needs and determine whether we're a good fit.
If you're not sure whether ESLS can help, the best next step is to reach out. We're happy to discuss your needs and determine whether we're a good fit.
How much notice do you need?
What happens if no concierge is available for recurring lifestyle management services?
What types of requests are not a good fit for ESLS?
ESLS does not provide medical care, legal services, financial advice, licensed home repairs, routine cleaning services, or any service requiring highly specialized skills, certifications, or professional education.
When appropriate, ESLS can help identify qualified professionals, coordinate vendors, and manage projects on your behalf.
When appropriate, ESLS can help identify qualified professionals, coordinate vendors, and manage projects on your behalf.
Is ESLS similar to a butler service?
Can ESLS work with recurring schedules?
ESLS frequently works with real estate professionals and their clients by providing home support services, organization projects, property preparation assistance, and transitional support during moves.
Do you work with real estate professionals?
Yes. ESLS can assist older adults with errands, scheduling, household support, and general assistance in the same manner services are provided to any other client.
Medical care and specialized caregiving services are not provided.
Medical care and specialized caregiving services are not provided.
Do you offer support during moves or life transitions?
Do you work with businesses?
ESLS primarily serves Erie County and Niagara County.
Service in surrounding areas may be available depending on the scope of work and travel requirements.
Service in surrounding areas may be available depending on the scope of work and travel requirements.
How far in advance should I book Snowbird Home Watch services?
In some ways, yes.
While ESLS is not a traditional live-in butler service, many clients use us for household support, errands, scheduling, project coordination, and day-to-day assistance similar to what a modern household assistant provides.
While ESLS is not a traditional live-in butler service, many clients use us for household support, errands, scheduling, project coordination, and day-to-day assistance similar to what a modern household assistant provides.